Messaging customers is more effective than any other communication method. Text messaging has an open rate of 98% and a reply rate of over 50%. Heymarket allows you to harness that power at scale by offering a texting service suitable for all businesses. Heymarket combines enterprise-grade security and unparalleled productivity. You can route and assign messages to the correct team member, collaborate in real-time with private messages, see how two-way conversation moves faster, and then you can route and assign messages. Zowie will get to work on your data in order to automate repetitive customer service queries. Zowie automates 30% of your requests immediately, helping you to grow and freeing up your human agents. You can have an AI chatbot within minutes, not months. Zowie is an AI chatbot that learns by itself and can automate 30% of customer queries in a day, and up to 92% in six weeks. Zowie automates all channels with a single click, giving you the power to provide omnichannel customer service.
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Integrate Zowie into any customer support software such as Intercom, Zendesk or LiveChat. Zowie is flexible and can be modified as needed. Zowie scales customer service across different markets in a single click. Because Zowie has already been trained to speak your language, it's easy for you to scale your customer service. You can speak English, Spanish or German, or any other of the 56 languages that we support. Zowie analyzes historical chats, FAQs, and knowledge bases and automatically determines which questions to automate. Your customers have the option to contact you via the most popular global messaging apps like WhatsApp, Apple Business Chat and Facebook Messenger. The Messenger Communication Platform allows you to manage customer communications intuitively, professionally, in compliance with data protection regulations, and in complete compliance with them. Reach out to your customers via their preferred communication channel. Communicate with customers both synchronously or asynchronously. Simple automation processes can improve the quality and efficiency your customer service. You can resolve customer queries faster and more interactively using pictures, videos, audio messages, documents, and images.
All messaging apps, including WhatsApp, Apple Business Chat and Facebook Messenger, can be accessed from one platform (WhatsApp Messenger, Apple Messenger, Telegram, Facebook Messenger, Facebook Messenger). Get to know your users, and save the relevant information for later use.
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